Refund Policy

1. Payment Terms

All PixelHive Creative projects require:

• 50% deposit before work begins
• 50% balance upon project completion
• Payment within 7 days of invoice receipt
• Accepted payment methods: Bank transfer, credit card

2. Refund Eligibility

Refunds may be considered in the following cases:

• If PixelHive Creative fails to deliver agreed-upon services
• If the project is cancelled before any work has begun
• If there is a mutual agreement to terminate the project early

Refunds are generally NOT available for:

• Work already completed and delivered
• Client change of mind after work has commenced
• Projects where substantial work has been completed
• Custom illustrations or designs that have been finalized

3. Project Cancellations

If a project is cancelled by the client:

• Client is responsible for payment of all work completed up to cancellation date
• Deposit may be forfeited if substantial work has been completed
• Any files or work completed remain the property of PixelHive Creative until full payment is received
• A prorated refund may be issued for work not yet completed

4. Revision Limits

Each project includes a set number of revision rounds (as specified in your proposal). Additional revisions beyond the agreed number may incur additional fees at our standard hourly rate.

5. How to Request a Refund

To request a refund or discuss cancellation:

1. Email us at hello@pixelhive-creative.com with "Refund Request" in the subject line
2. Include your project name and details
3. Explain the reason for your refund request
4. We will respond within 3–5 business days

6. Contact Information

For any questions about this refund policy or to discuss your specific situation:

PixelHive Creative
Email: hello@pixelhive-creative.com
Phone: +1 (303) 475-6155
Address: 7101 La Vista Pl, Longmont, CO 80503